Thank you for selecting Fenmor Technologies to secure your online connection. We are committed to providing excellent services and ensuring your satisfaction. If, for any reason, you are not completely satisfied with our service, please refer to our return policy outlined below.
Return Period:
Fenmor Technologies offers a 15-day refund window from the date of your initial purchase.
Refund Conditions:
A refund will only be issued in instances of substantial technical difficulties that remain unresolved by our technical support team. This refund policy applies exclusively to annually paid subscription fees made in one installment, excluding monthly subscription charges. No refunds will be provided if you violate our terms of service or misuse the service.
Refund Request Process:
To initiate a refund request, kindly reach out to our customer service at sales@alphalink.uk with your name, email linked to the account, and the reason for the refund request. Our customer service team will promptly review your request and get in touch with you.
Refund Processing:
Once your refund request is approved, we will process it within 15 business days. The refund will be issued using the original payment method utilized during the purchase. Please note that this return policy may undergo changes. We encourage you to visit our website regularly for the latest updates.