Refund Policy

15-Day Money-Back Guarantee

We provide a 15-day money-back guarantee for Fenmor. If you are not entirely satisfied with our VPN service within 15 days of your purchase, you can request a full refund.

Refund Conditions

To be eligible for a refund, you must meet the following conditions:

1. The refund request must be initiated within 15 days from the date of the initial purchase.
2. You should have utilized Fenmor for a reasonable duration and furnish us with a comprehensive explanation of the reasons for your dissatisfaction.
3. You must not have contravened our terms of service or acceptable use policy during your utilization of our VPN service.

Refund Process

To request a refund, please contact our customer service by email at the following address: sales@alphalink.uk. Please include the following information in your refund request:

• Your name and email address linked to your Fenmor account.
• The date of purchase and the payment method utilized.
• A comprehensive description of why you are requesting a refund.

Refund Processing

Once we receive your refund request and verify that it meets our conditions, we will refund you the total amount you paid for Fenmor within 15 business days. Please note that the refund will be made using the original payment method used during the purchase.

Please note that this refund policy may be subject to changes. We encourage you to regularly check our refund policy page to stay updated on any potential updates.